Cleveland Dental Institute - Dayton

Lucy Phurr 2 months ago

Tbh I understand about the wait times being terrible, but I’m more worried about the services so for the wait times I’m not giving crappy stars. I will start with I only have waited a half hour after my scheduled time. I had 2 teeth extracted today. Dentist was totally a vibe and helped me relax. I was extremely terrified. I’m super happy with my results so far. This is to be continued and updated as I have at least 5 more visits to go! So far so good tho.

S Young 3 months ago

I had to choose 1 star but I give 0. This Dental Office is so unique that they cancel appointments without notifying you. I'm a single parent and cannot afford to take off work to make it to a 130 appointment which does not include free parking. I had to wait in a line to be checked in and was advised my appointment was canceled by the call center. Should I have not received a call to avoid the inconvenience of loss wages and wasted gas? This is UNACCEPTABLE. I called the call center to inquire and could not even get a reason of why they cancelled. But you can reschedule me? For what? To cancel me again? No thank you. There are other Dental offices in the area that actually respect there customers enough to contact you if canceling or needing to reschedule. It's not like service there was great anyway. I've always felt like I was being practiced on by a student whenever I went. I need a REAL Dentist. Thanks for giving me reason to find one.

Shelby Douglas 4 months ago

Can honestly say this place has taught me to check reviews before booking. Consultation appt was an hour behind schedule. Told me almost nothing. Come on to actually get my wisdom teeth out and I wait an hour in the lobby. Wait another hour in the chair. Takes them 2 hours to take out one tooth and I kept telling them I felt pain "are you sure it's not just pressure". They couldn't get my tooth out and as I'm crying in pain I get told "it's ok your tired, I'm tired too" and "I can tell you drink a lot of milk". Yes they stayed half an hour after close instead of giving up but 4 doctors (God I hope they are actually doctors) couldn't get one tooth out and I'm feeling it the entire time. It's all said and done, I go up to reschedule the other teeth and the front desk lady is smirking at me as I can't talk and am doing my best not to cry again. I was terrified going in and honestly the worst decision I could've made. Shouldve listened to my gut and cancelled

Dan Fugett 4 months ago

0 out of possible 5 is ACCURATE Terribly unprofessional and disorganized company. My dentist referred me here for a complex extraction that specifically required an oral surgeon. After weeks of communication, confusion, and conflicting information, they finally admitted there is no oral surgeon in Dayton at all anymore. That means the referral and scheduling process was based on a major misrepresentation. This also raises serious concerns about billing and insurance representations. Patients should not be scheduled, referred, or processed under the impression that a required specialist is available when the company later admits that specialist is not available at that location. Corporate should review whether any claims, referrals, or insurance-related communications tied to this case were accurate, because misrepresenting services in a medical or dental setting can have serious legal and regulatory consequences. Even worse, my cardiologist, primary care doctor, and dentist all tried to reach the site using contact information from CDI’s own website and business cards, but that information was wrong or nonfunctional. CDI appears to know this is a problem. The only way to get any

Kayla Asher 7 months ago

Never answers the phone, when they do they hang up. Unprofessional practice. I’ve been trying to schedule for a month and nobody will answer the phone. Said they needed labs and a clearance from my primary so I did that and they can’t find it on their end! TERRIBLE PRACTICE VERY UNPROFESSIONAL DO NOT GO HERE EVER!!!!!!